Getting Started with Mohaseb
Registration & Account Creation
Subscription & Billing
System Requirements
Dashboard Overview
Point of Sale (POS)
Order Management
Product Management
Stock & Inventory Tracking
Customers, Suppliers & Contacts
Purchase Management
Accounting System
Multi-Currency & Tax
HR & Payroll
Reports & Analytics
Online Store
Users & Roles
Business Settings & Configuration
Orders
Mar 11, 2026
Order Management
Overview
All sales from POS and the online store are tracked as orders. View, filter, and manage all orders from Orders in the sidebar.
Why this matters: Orders are the record of every sale your business makes. Proper order management helps you track revenue, identify your best customers, handle disputes, process refunds correctly, and maintain accurate financial records. Every order links back to accounting entries, inventory changes, and customer history.
Screenshot: Order list with status filters and search
Order Statuses
| Status | Description |
|---|---|
| Pending | Order created, awaiting confirmation |
| Confirmed | Order confirmed, ready for processing |
| Processing | Order being prepared |
| Out for Delivery | Order dispatched to customer |
| Delivered | Order completed successfully |
| Cancelled | Order cancelled before delivery |
| Returned | Order returned after delivery |
Filtering Orders
Use the filter bar to narrow down orders by:
- Status (pending, confirmed, delivered, etc.)
- Date range
- Customer name or phone
- Order number
- Payment method
- Branch
Order Details
Screenshot: Order detail page with items and timeline
Click any order to see:
- Customer information and contact details
- Ordered items with quantities, prices, and discounts
- Payment status, method, and amount
- Delivery/branch information
- Order timeline and status history
- Invoice printing option
Refunds & Returns
Screenshot: Refund dialog with partial refund option
To process a refund, open the order and click Refund. You can issue full or partial refunds. Refunds automatically:
- Return stock to inventory
- Create reversal accounting entries
- Update customer balance
Practical Example: Order #1057 was a cash sale for 320,000 SYP. The customer returns 1 of 3 items (worth 120,000 SYP). You open the order, click Refund, select the returned item, and confirm. The system: (1) returns 1 unit to stock, (2) creates reversal entries — Dr Sales Revenue 104,348 + Dr VAT Output 15,652 / Cr Cash 120,000, (3) updates the order status to "Partially Refunded". The original order remains intact for audit purposes.